Sent: Tue, 11 Sep 2007 15:00:08 -0700 (PDT)
Subject: 000 Ambulance

Dear Kyla

I am a firefighter/paramedic in the Chicago area. I also train dispatchers across the US to be certified Emergency Medical Dispatchers. On September 8th, I was fortunate to hear your audio documentary 000 Ambulance on NPR. I found it an outstanding production!

I have been in emergency services for nearly 20 years and have responded to thousands of incidents. After a few years one develops coping mechanisms with the hopes of self-protecting our own emotions and human fragility. Your documentary penetrated the deepest of my most protective emotional and spiritual barriers. You captured the true essence of the human condition that motivates those like myself to take on our chosen vocations. Despite being witness to and a participant in thousands of tragedies and crises, it has been years since I have permitted myself to not be in total control of my emotions. Listening to your production last Saturday...I found myself in tears and experienced a release of years of suppressed emotions. THANK YOU!

Your production reminded me of whey we do what we do for complete strangers. The medical protocols used by the Melbourne dispatchers are identical to those that I use in my courses. I thought your documentary would be an outstanding learning tool. I would like to utilize it to both inspire new dispatchers as well as rejuvenate seasoned call takers. If you would be kind enough to provide my a copy, along with your permission, I would love to play it at the conclusion of my courses to emphasize the importance of why we do what we do.

Thank you again for a memorable experience.

Sent: Thursday, February 16, 2006 at 2:18 PM

comments: hey, that piece about the ambo was sensational. what a great natural storyteller toby is. and what an inspirational person.
great production too.
made me want to sign up.

Sent: Wednesday, 15 February 2006 3:30 PM
Subject: congrats

comments: re Producer: Kyla Brettle

I think your ambulance series has been fab. Really wonderful. Thanks

Sent: Thursday, 9 February 2006 8:10 PM
Subject: 000 Ambulance: a great program

comments: Dear Readio Eyers,

I listened to your 000 Ambulance program this week.

What a stunning program! I could barely listen to it but couldn't turn it off either.

The program was the most affecting thing I've heard or seen for a long time.

The recording of the calls coming in was gripping with the obvious shock and panic of the casualties and bystanders and the professionalism of the Ambulance officers.

Great radio!

Sent: Wednesday, February 8, 2006 at 4:41 PM
Subject: emailfromwebsite

Dear Kyla

I have just listened to 000 Ambulance and Trauma this afternoon on Radio National from here in Perth and I feel moved to write to you to tell you how gobsmacked I was by the programme. Right from the first call which had me in tears, through to the end I found your piece moving, informative and stunningly edited. Radio was the perfect forum for this documentary - and the final comments of the despatcher when he said 'I'm sure people remember my voice' held a dual significance, as I'm sure I won't forget his voice either.

Thank you for this life giving moment in my day.

I noticed that the Radio National has the piece available to listen again, and I was wondering if at some stage in the future I could play exerpts from it for my Year 12 Work Studies class in a module on career exploration. Once they listen, I would then take them through the job role of ambulance despatcher as well as paramedic and then also on to your site as documentary maker and producer.

I wish you great moments in your career - you certainly have boundless talent for moving the audience.

Sent: Wednesday, 8 February 2006 1:33 PM
Subject: Radio Eye

comments: I have just listened for the second time to this week's program. I wish everyone could listen and begin to understand how difficult it must be in that room trying to quickly obtain the information necessary to speed an ambulance to you.

I have had several journeys in an ambulance as an emergency consequence of heart problems. I know at my level how wonderful these officers are & how hard they work to save your life. One day they told my neighbour they did not think I would survive, but they kept working & obviously succeeded.

I admit your program has made me really consider for the first time, the first line of help with that phone call & the considerable stress my situation has no doubt caused them sometimes.

When you are able to write & say "thank you", the ambulance service answer saying thank you, we have noted this in those particular officers' records. The missing link, the phone room, is left out, so this is a very belated thank you from one grateful patient.